FAQ for End-Users
This article provides helpful answers to questions that end-users often ask.
- I Have Not Received Email Verification Mail Yet.
- I Keep Getting Rejected for Verification. What Should I Do?
- How Can I Reapply After My Verification Was Declined for 48 hours?
- How Can I Reapply After My Verification Was Declined for 24 hours?
- Can I Get to Retry After I Receive 'Verification Denied'
- Can I Make Changes to The Information I Submitted?
- How Does eKYC Handle Verification for Twins?
- How Do I Troubleshoot Any Delays or Focus Issues with Camera Features
- My camera isn't loading during the ID card photo submission stage or selfie stage.
- How Do I Change My Registered Name After Identity Verification Complete?
- Notice for Interpark Global users
- Notice for Maple Story Universe users