ID check(eKYC) - Agent Review feature released

Dear customers, 

We’d like to explain a new option for ARGOS ID check(eKYC)

‘Face-Agent Review’ is an option that lets humans review the KYC, not by AI,
when it fails at the Selfie verification step due to liveness or face compare problem.

After the first selfie image fails, it will not ask for a retry, eKYC Status will turn into ‘Pending’, and our expert agent will review it.

When you activate this option, we expect a lower auto-completion rate, and it might take longer to complete the verification

If you wish to turn on the option, please contact our customer support.

 

Thank you,
ARGOS Identity

 

* Due to our help center relocation, we are re-posting the announcements previously made on 16 December 2022 in the following order.

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