Understanding the ID document Liveform submission process, precautions, and the identity verification process that your platform users will experience will improve your service understanding. Liveform, the identity verification submission method, is a unique submission page created directly by ARGOS Identity.
Recommended Liveform Process
The recommended ID document Liveform process is as follows:
- Provide a dedicated QR code within your service
- Users enter through the QR code
- Request photography of identification documents containing personal photos
- Request selfie photography
- Request additional information if necessary
- AI-based determination followed by approval/pending/rejection processing
Administrator Precautions
Mobile Devices Only for Liveform
Liveform can only be conducted on mobile devices. If attempted on PC, a QR code for mobile conversion is provided. In cases of low camera quality or incompatible OS, users may experience difficulties in proceeding with authentication.
Device Compatibility Notice
Camera functionality may be limited on older mobile devices or outdated browsers. We recommend users use the latest browsers.
Browser New Window Opening
ARGOS Identity's Liveform proceeds through a new browser window. The default browser set on the device runs, and depending on the browser type, camera permission approval may need to be confirmed.
Real-time Photography
Authentication requires ID documents and face photos, and Liveform defaults to real-time photography. Mobile devices with attached cameras and camera permission approval are essential, and upload methods may also be allowed in some cases.
Auto Focus
ARGOS Identity Liveform supports web camera auto focus to automatically capture clear images.
User Experience Optimization Tips
- Guide users to photograph in environments with sufficient lighting
- Provide guidance so ID documents fit completely on screen
- Pre-guide camera permission approval methods
- Request confirmation of stable internet connection
For more detailed information about ID document Liveform implementation, please refer to our developer documentation.
Should you have any additional questions, feel free to reach out to us: Contact Support