1. ARGOS Identity
  2. ID check for Identity Verification
  3. FAQ for ID check Admins

Identity Verification Operation FAQ

  1. How can I prevent a single user from submitting eKYC with multiple email accounts?

    To prevent users from submitting eKYC with multiple email accounts, ARGOS provides the following features:
    Duplicate User Prevention: If the identity information from an eKYC submission matches existing records, the submission is rejected.
    Duplicate Submission Prevention Period: During the process, re-submissions from approved users using email, IP address, and claimed identity information are blocked. During this period, identity verification results cannot be reviewed.

  2. Why does the eKYC process restart after three failed attempts?

    ARGOS allows up to 3 retries during a single eKYC process. Malicious users could exploit reverse engineering to bypass authentication steps without this limit. This measure ensures a secure eKYC process and promotes a healthy user community.

  3. Why is the eKYC rejection code 'Others' found?

    The ‘Others’ rejection code is assigned when an AGENT manually rejects a submission during the manual review stage after PENDING. This occurs when identity information cannot be verified or when undefined issues arise.

  4. What is the ARGOS Score, and how is it used?

    The ARGOS Score analyzes submitted images and text to calculate a trustworthiness score. Administrators can adjust the threshold to optimize user onboarding:

    High Score: Increases PENDING submissions for manual review.
    Low Score: Increases auto-approved submissions.
    *Submissions with a score above the threshold are automatically approved.

  5. How can I automatically reject eKYC submissions from minors?

    Enable the ‘Age limit’ feature (Dashboard > Settings > User Policy). Once activated, submissions are evaluated based on the submitter’s age.

  6. How can I allow users who are twins?

    Enable the ‘Face Duplication Check’ feature under Multi-Factor Authentication (Dashboard > Settings). This allows submissions for up to two identical faces.

  7. How can I block large-scale submissions of forged or altered entries?

    Activate the ‘Proxy & VPN’ feature (Dashboard > Settings > Fraud Prevention) to reject mass submissions of suspicious entries.
    For enhanced effectiveness, consider enabling additional options under ID attack prevention.

  8. How can I improve rejection rates for forged or stolen IDs?

    Activate all ‘Advanced ID document validation -Presentation attack’ features (Dashboard > Settings > Anti-Counterfeiting). This detects IDs photographed on monitors, printed copies, or manipulated images, including the 'Replace portraits' option for additional accuracy.

  9. What is the difference between Active and Passive Selfie Liveness?

    Active    : Effectively detects deepfake injections and forged submissions.
    Passive: Quickly detects authenticity based on texture in submitted photos. This is efficient for detecting paper printouts or photos on a computer or mobile device.

    *Adjust these options based on your project’s submission trends.

  10. How can I block submissions from specific countries?

    Use the ‘Blacklist Country’ feature (Dashboard > Settings > User Policy) to add countries you wish to block. This restricts submissions based on the ID issuing country.

  11. Users in some countries may find that their state-issued official IDs are “paper printouts” or “coated on paper printouts.” If this ID type is legitimate, how should I set up my authentication?

    Go to Dashboard > Settings > Multi-factor authentication & Anti fraud> Advanced ID document Validation—Presentation Attack settings, and if the “Paper Printed” setting is enabled, please disable the sub-option.

Related to:

Was this article helpful?
3 out of 3 found this helpful
Can't find what you're looking for?
Submit a request