Approved 🟢
Approved status indicates that the identity verification process was completed successfully.
Rejected 🔴
A rejected status indicates that the ID check process was completed, but the verification did not pass. Please be advised that rejected users will be required to commence the ID check process anew.
Pending ðŸŸ
A pending status indicates that an ID check has not yet met the conditions for automated processing and is awaiting manual review. This is a provisional status until admin makes a determination to approve or reject the check, which typically takes an average of 10 minutes or less.
Incomplete ⚪
An incomplete status indicate that user has not complete the full required submission due to various reason. To complete the ID check, the user is required to provide two photos, typically a photo of their ID and a photo of their face. In the event that the user abandons the submission process, the submission will remain marked as incomplete.
Note : that incomplete statuses occur in three main cases
- No further progress made after ID document submitted : The submission remains incomplete because the requisite information for processing the ID Check has not been provided.
- No further progress made after selfie in 'retry' stage : In the event that a Selfie is submitted but the user then abandons the process at the 'retry' stage, ARGOS provides two further opportunities to complete the verification process. In the event that the user abandons the process, the application will remain incomplete and will typically change to rejected status after two hours, as all the necessary data to process the ID check has been submitted.
- Authenticity verification failure : In the event that the ID submission and facial photo verification are both complete, the ID can still remain incomplete if it is undergoing authentication. In the event that the authentication verification fails, the user is given the opportunity to "retry," and the status will change to rejected after an average of two hours.