You can submit your ID through the ARGOS eKYC Liveform by following the instructions and precautions below.
Taking a Live Photo of Your ID
- During the ID verification step, you need to take a live photo of your ID. The system will extract the information using AI.
- Live Photo Requirement: To prevent identity fraud, capturing the ID yourself is mandatory.
- Photo Guidelines:
- Ensure that all four edges of the ID are visible with some margin.
- The extracted identity information will be displayed on the screen. If incorrect, you can manually edit it.
- If no information is extracted, you can enter the details manually and proceed.
Uploading an ID Image (Click to View)
- If allowed by the service provider, you can upload a pre-taken ID image.
- How to Upload:
- Click the 'Upload Image' button and select a photo.
- If the camera fails to load or an error occurs, you can use this feature.
- Select a photo from the gallery using the plus (+) button and submit it.
Camera Permission Settings (Click to View)
Since ARGOS eKYC uses a web camera, you must check the permission settings.
When prompted for browser permissions:
- If your browser asks for **camera access permission**, select 'Allow while using the app' or 'Always allow'.
Checking permissions in app settings:
- How to change app settings:
- Press and hold the browser app icon to open the shortcut menu.
- Go to Info icon > Application Info > Permissions > Camera.
- Select 'Allow while using the app' or 'Always allow'.
How to Take a Good ID Photo
Capturing your ID correctly improves the eKYC verification success rate. Follow the guide below for best results.
- Take the photo in a well-lit environment.
- If the environment is too dark or too bright, ID text may not be recognized.
- If the environment is too dark or too bright, ID text may not be recognized.
- Avoid light reflection.
- Reflections on the ID surface can make text unreadable.
- Reflections on the ID surface can make text unreadable.
- Ensure the camera is focused on the ID.
- Different cameras have varying focus capabilities. Make sure the ID is in focus before taking the picture.
- Different cameras have varying focus capabilities. Make sure the ID is in focus before taking the picture.
- Take the ID photo from a straight angle.
- If the ID is tilted or upside down, recognition may fail.
- If the ID is tilted or upside down, recognition may fail.
- Make sure the entire ID is visible within the designated frame.
- Taking the photo too close or too far may lead to incomplete information capture.
- Taking the photo too close or too far may lead to incomplete information capture.
- Ensure contrast between the ID and the background.
- A high contrast between the ID and its background improves recognition accuracy.
- A high contrast between the ID and its background improves recognition accuracy.
- Increase the resolution when taking the photo.
- Set your camera resolution to the highest setting so AI can properly read the ID.
- Set your camera resolution to the highest setting so AI can properly read the ID.
- Do not cover any information on the ID.
- If any part of the ID is hidden, verification may be rejected.
- If any part of the ID is hidden, verification may be rejected.
- Avoid taking a picture of an ID displayed on a monitor or mobile device.
- Screenshots or photos of screens are likely to be rejected.
- Screenshots or photos of screens are likely to be rejected.
- Ensure no electronic screens (e.g., monitors, TVs) are behind the ID when taking the picture.
- Bright screens in the background can interfere with ID recognition.